Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Our estimated processing time is [1–3 business days], excluding weekends and public holidays. Processing may take longer during major sales events, holidays, or periods of unusually high order volume.

You will receive an order confirmation after placing your order. Shipping confirmation and tracking details will be provided when available.

2. Shipping Destinations

We ship to the destinations available at checkout. Shipping availability may vary depending on the destination and the products ordered.

If your location is not available during checkout, please contact our customer service team for assistance.

3. Estimated Delivery Time

Estimated delivery times depend on the destination, shipping method, carrier, and customs procedures.

For orders delivered within the United States, the following estimates may be used if they match your actual shipping arrangements:

Order processing: [1–3 business days]
Estimated transit time: [7–15 business days]
Estimated total delivery time: [8–18 business days]

These are estimates rather than guaranteed delivery dates. Please replace them with the actual timeframes supported by your fulfillment arrangements.

4. Shipping Fees

Available shipping options and applicable shipping fees will be displayed at checkout before you complete your order.

Any free-shipping promotions will be subject to the conditions stated in the relevant offer.

5. Order Tracking

Once your order has been dispatched, tracking information will be provided when available.

Tracking updates may take some time to appear after the carrier receives the package. Please allow a reasonable period for the carrier's system to update.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Responsibility for these charges depends on the shipping arrangement and applicable law. Where such charges are payable by the customer, they may not be included in the product price or shipping fee displayed at checkout.

Please contact us if you need clarification about the arrangements applicable to your order.

7. Shipping Delays

Although we make reasonable efforts to dispatch orders promptly, delivery may be affected by weather, customs inspections, carrier disruptions, incorrect addresses, public holidays, or other circumstances outside our reasonable control.

If your order appears delayed, please check the tracking information first and then contact us if you need further assistance.

8. Incorrect Shipping Information

Please verify your shipping details before submitting an order.

If you notice an error, contact us as soon as possible. We may be able to update the address if the order has not yet been processed for shipment.

We cannot guarantee changes after dispatch. Any resolution for an undeliverable shipment will be handled in accordance with applicable law and our relevant policies.

9. Lost or Missing Packages

If tracking indicates that your package has been delivered but you have not received it, please check your delivery location, mailbox, household members, and carrier delivery information.

If the package is still missing, contact our customer service team. We will review the available tracking information and help determine the appropriate next steps.

10. Contact Information

Company: Guangzhou Shunling International Trade Co., Ltd.

Address: Room 227-3, 2nd Floor, No. 59 & 63 Shatai South Road, Tianhe District, Guangzhou City, China.

Phone: +86 18771948647

Email:service@axlvzm.com

We appreciate your patience and understanding while your order is on its way.