Privacy Policy

1. Introduction

Guangzhou Shunling International Trade Co., Ltd. respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, or contact us.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal and Contact Information: Your name, email address, telephone number, billing address, and shipping address.

Order Information: Products purchased, order history, transaction status, and other information needed to process your order.

Payment Information: Payment-related details necessary to complete transactions. Payment card information is generally processed by our payment service providers rather than stored directly by us, depending on the payment method used.

Device and Usage Information: IP address, browser type, device information, pages viewed, and interactions with our website.

Customer Support Information: Messages, inquiries, and other information you provide when contacting us.

3. How We Use Your Information

We may use your information to:

  • Process and fulfill orders.

  • Arrange shipping and delivery.

  • Process payments, refunds, and returns.

  • Provide customer support.

  • Send order confirmations and service-related notifications.

  • Detect and prevent fraud and unauthorized transactions.

  • Improve our website, products, and shopping experience.

  • Send promotional communications where permitted by law and subject to your preferences.

  • Comply with legal obligations.

4. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to maintain website functionality, remember preferences, analyze website performance, and support advertising where applicable.

You can manage cookies through your browser settings and, where available, our cookie preference controls. Disabling certain cookies may affect website functionality.

5. How We Share Information

We may share personal information with trusted third parties when necessary to operate our business, including:

  • E-commerce and website hosting providers.

  • Payment processors.

  • Shipping and delivery carriers.

  • Customer service and communication providers.

  • Website analytics and advertising providers, where applicable.

  • Professional advisers and public authorities when legally required.

We do not sell personal information for money. Where applicable law treats certain advertising or analytics disclosures as a sale or sharing of personal information, we will honor the rights and choices required by that law.

6. International Data Transfers

Because our business operates from China and may serve customers in other countries, your information may be processed or transferred across national borders.

Where required, we will implement appropriate safeguards and comply with applicable data protection requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer support, accounting, fraud prevention, dispute resolution, and legal compliance.

Retention periods depend on the type of information and the applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also have rights to object to or restrict certain processing, withdraw consent, or opt out of certain targeted advertising or data-sharing activities.

To exercise an applicable right, contact us using the details below. We may need to verify your identity before processing your request.

You may unsubscribe from promotional emails using the unsubscribe link provided in those emails. Service-related communications may still be sent when necessary.

10. Children's Privacy

Our website is intended for a general shopping audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 without legally required authorization. If you believe a child has provided us with personal information, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with its updated revision date.

13. Contact Us

For privacy-related questions or requests, contact:

Guangzhou Shunling International Trade Co., Ltd.

Address: Room 227-3, 2nd Floor, No. 59 & 63 Shatai South Road, Tianhe District, Guangzhou City, China.

Phone: +86 18771948647

Email: service@axlvzm.com