Return & Refund Policy

We want you to feel confident when shopping with us. If you are not satisfied with your purchase, please review the following return and refund guidelines.

1. Return Eligibility

You may request a return within 30 days of delivery, provided the item meets the conditions below. Please confirm that this return window matches your actual business policy before publishing.

To qualify for a standard return, items should be:

Unworn, unwashed, and unused.
In their original condition, with original tags and packaging where applicable.
Free from stains, damage, odors, or signs of wear caused after delivery.

For hygiene reasons, certain items may not be eligible for return where permitted by law and clearly disclosed before purchase.

Items purchased during final-sale promotions may be subject to separate conditions, but statutory consumer rights remain unaffected.

2. How to Request a Return

Please contact our customer service team before sending any item back.

Include the following information in your request:

Your order number.
The item you wish to return.
The reason for the return.
Clear photos if the item is damaged, defective, or different from what you ordered.

Our team will review your request and provide return instructions, including the appropriate return address when applicable.

Please do not send returns to our business address unless our customer service team has specifically confirmed that address for your return.

3. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or other reasons not caused by us, the customer is responsible for return shipping costs unless otherwise stated or required by law.

If an item arrives defective, damaged, or materially different from the product ordered, please contact us. We will review the issue and provide an appropriate resolution in accordance with applicable law.

4. Refund Processing

Once we receive and inspect an approved return, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method. Processing time may vary depending on the payment provider and your financial institution.

Please allow [5–10 business days after refund approval] for processing. This is an estimated processing period, not a guarantee of when funds will appear in your account.

5. Late or Missing Refunds

If you have not received an approved refund, please:

Check your original payment account.
Contact your bank or card issuer, as processing times may vary.
Contact our customer service team if the refund still has not appeared.

6. Exchanges

If you need a different size or color, please contact us to check availability. Exchanges are subject to stock availability and our return procedures.

If an exchange is not available, we will discuss the available options with you.

7. Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, please contact us as soon as reasonably possible and provide your order number and supporting photos.

We will assess the issue and offer an appropriate remedy, which may include a replacement, refund, or another resolution as required by applicable law.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We can only guarantee cancellation if the order has not already been processed or shipped.

If cancellation is no longer possible, you may request a return in accordance with this Policy and applicable law.

9. Contact Information

Company: Guangzhou Shunling International Trade Co., Ltd.

Address: Room 227-3, 2nd Floor, No. 59 & 63 Shatai South Road, Tianhe District, Guangzhou City, China.

Phone: +86 18771948647

Email:service@axlvzm.com

Please note that this Policy does not limit any mandatory rights available to consumers under applicable law.