FAQ

1. How do I place an order?

Browse our collection, select your preferred items, choose the available size and color, and add them to your cart. Follow the checkout instructions to complete your purchase.

2. How do I choose the right size?

Please review the size chart on each product page before placing your order. If you are unsure about sizing, contact our customer service team before purchasing.

3. What payment methods do you accept?

Available payment methods are displayed at checkout. Accepted methods may include major credit or debit cards and other supported payment services, depending on availability.

4. How can I track my order?

Once your order has shipped, we will provide tracking information when available. You can use the tracking link to check the latest shipping updates.

5. How long does shipping take?

Delivery times depend on the shipping destination, processing time, and shipping method. Please refer to our Shipping Policy for estimated processing and transit times.

6. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. Changes and cancellations may not be possible once an order has been processed or shipped.

7. What is your return policy?

Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy and applicable law. Please contact customer service before returning any item.

8. How long do refunds take?

Once an eligible return has been approved, refunds are generally issued to the original payment method. The time required for funds to appear depends on your payment provider or financial institution.

9. What if I receive the wrong or a damaged item?

Please contact our customer service team with your order number and clear photos of the issue. We will review your request and help determine the appropriate resolution.

10. Can I change my shipping address after placing an order?

Please contact us immediately. Address changes may be possible before the order is processed for shipment, but cannot be guaranteed.

11. Do you ship internationally?

Shipping destinations and available delivery methods are displayed at checkout. If your country or region is not available, please contact us for clarification.

12. How can I contact customer service?

Company: Guangzhou Shunling International Trade Co., Ltd.

Phone: +86 18771948647

Email: service@axlvzm.com

Business Address: Room 227-3, 2nd Floor, No. 59 & 63 Shatai South Road, Tianhe District, Guangzhou City, China.